speaker and microphone

[kinchy]

Any ideas on this please.cant hear the person and speaker not working on phone calls.all works on WhatsApp and music.thanks in advance

[jellybaby]

me too and I've tried oodles of suggestions from the internet..

[Mimo40]

try soft reset

[apc75]

do you have a watch connected to the phone? I found my watch was taking the audio - this was limited to Duo though

[kinchy]

Where's that sorry I don't wanna do this wrong reset.cheers

[kinchy]

no nothing connected to it.

[Mimo40]

https://www.technipages.com/samsung-galaxy-s21-soft-hard-reset/amp

[kinchy]

got it now thanks I don't know how though.

[kinchy]

sorry I don't know what I done try there remote help on members itself and download smart tutor.