Smart call keeps stopping

[Robbi24]

For the last few days (after the last update) I keep getting a pop up whist trying to use my phone as a phone!!! I have restarted, checked for updates but still happening all the time. 

I also get a pop up for no surrport for nfc and keeps happening randomly whilst in apps or on calls. 

[AndrewL]

@Robbi24: Sorry to hear that you're experiencing this issue. Can you try heading to Settings > Apps > Tap the 3 dots in the top right > Show System Apps > Scroll down to Smart Call, and select it > Storage > Clear Cache, then restart the phone to see if this helps? For the NFC issue, do you have the NFC and Payment option active on your phone (Settings > Connections > NFC and Payment)? If so, try disabling this feature to see if the error messages persist, or tap the 3 dots in the top right > Default NFC Method > Auto Select. Let me know how you get on. 

[Robbi24]

non of the above helped. but it is now sorted as samsung sent a new update to fix the issue.

[AndrewL]

@Robbi24: That's great to hear. I hope everything is running smoothly for you now, however if you encounter any further issues then please don't hesitate to reach out. 

[Robbi24]

I did it though the e chat but the person dealing with me didn't do it. I think it was just coincidence that it came though whist on the chat. but give it a go just in case. they are open 8am to 8pm every day

[Madrid19]

Had same problem with smart call Followed instructions and still has the problem 😩

[Masterclatt]

This is seriously a Samsung pandemic!!!!

Samsung fix this problem and stop hiding behind your stupid messaging portal!!!! Grrrrrr

[weet]

this is really starting ***** me off won't let me make calls

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I don't even have an app called smart call for goodness sakes

[Robbi24]

If you are still having issues try this.
Turn phone off.
press and hold Volume up, bixby and power button for ten seconds or until logo appears.
you should then see a menu.
use the Volume down button to go to clear partition creche.
select by pressing power button.
After a few minutes of restarting I got a update.
install the update which should fix the issue.
Good luck.