We purchased an S20 +5g a little over a month ago. It had an Esim. Once we did an update the Esim stopped connecting. We contacted our provide 3 different times and each time they were able to get it to connect ... eventually. But then it would bounce off again and tell us there was No Sim. So after the 3rd attempt I decided to get a physical sim card thinking that maybe the Esim was the issue. We put that sim card in today. It came on briefly then bounced off again. Provider says that everything is in running order on their end and since I have seen within these forums other people having issues with sims I thought I would try here to see if anyone can help or is this phone just a POS. We have tried changing sim via provider, resetting network settings, did a factory reset at one point, put in a physical sim, toggle airplane mode on and off. I just don't know what else to do since I am NOT a tech guru. On a different note there has been a sound issue from about week 2 along with the battery not charging well. If I put it on my flat charger the red light starts blinking on it and it says when plugged in that it will take over 4 hrs to charge from a 30% charge level. I am at wit's end ... if anyone can help that would be fabulous!!
My husband is having the same issue with a brand new S20 +5G . He restarts the phone and the Esim is just gone. We just bought the phone about a month ago. There is no option to change the 5G to 4G. We were also told that the phone may have come with a dirty app installed to it which is why I am going to try to start it in safe mode. I am also wondering .. if you are in safe mode .. and it automatically switches to Airplane mode ... how are you supposed to tell if there is an app causing the issue? You don't see bars for service or anything so I am confused ..I am def NOT a tech guru so trying my best to find a solution. We did order a physical sim just in case the Esim was the issue ... Thank you
