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Security and system updates

(Topic created on: 27-12-2021 08:35 AM)
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Kamals21FE
Explorer
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My s20 was last Updated in August 2020. Are there no more security/system updates?
6 REPLIES 6
TessM
Mastermind
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Hey @Kamals21FE ,

 

I can see that this model has received updates since August 2020 (Security and system ones). Can you confirm what happens if you go to the phone Settings> Software update> Download and install?

Do you have a computer? If so, we would suggest trying to upgrade the phone using our Samsung SmartSwitch app. To do it you just need to follow these steps:

•Go to Samsung's Smart Switch website (https://www.samsung.com/uk/support/mobile-devices/where-can-i-download-samsung-smart-switch-for-pc-o...) and download for PC or Mac.

•Install and open Smart Switch on your computer and connect your phone via its USB cable. If you haven't plugged in to your computer before, tap Allow on the pop-up on your phone to give it access. If Smart Switch doesn't recognize the phone, click the menu in Smart Switch and click Reinstall device driver then restart.

•After a few moments, your phone will be recognized by Smart Switch and you'll see several options on the main screen for backing up and restoring. You do not need to back up or restore your phone to initiate an update.

•A software check is performed when you plug in, and Smart Switch will list your current software details. If there is a software update available for your phone, you'll be notified on the main screen.

•If available, Click Update to install the latest software. It will download first to your computer, then side load to your phone.

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Kamals21FE
Explorer
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Screen shotScreenshot_20211227-120814_Software update.jpg
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TessM
Mastermind
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Can I ask where are you based and where did you get the phone from? have you tried to update this using the app mentioned above @Kamals21FE ?

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Kamals21FE
Explorer
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I'm in the UK and I will try and update it from my pc when I get home. I think I got my mobile from affordable mobile and its on the ee network.
Kamals21FE
Explorer
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I've tried on my computer but still same message20211227_172858_4396_1640626139.jpg
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Kamals21FE
Explorer
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No updates to install
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