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Screen burn in

(Topic created on: 15-10-2022 10:26 PM)
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Jibril431
Apprentice
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How do I fix screen burn in on my s21fe

10 REPLIES 10
-Robot-
Samsung Members Star ★
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Only one way to fix it, replace it

If under warranty still you can try Samsung support
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Jibril431
Apprentice
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How do I know if I'm under warranty
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Jibril431
Apprentice
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Can't I do anything
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Jibril431
Apprentice
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Can't I do anything else
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-Robot-
Samsung Members Star ★
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You could pay for it to be repaired, just pop into a Samsung store, make sure you backup everything up and they will wipe it, usually costs around £200
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Jibril431
Apprentice
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The closest Samsung store is 45miles away
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-Robot-
Samsung Members Star ★
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I think they have a mobile repair now and come to you, I'm sure I read that somewhere or you could send it in but need to report and book repair with support first

Check with Support they will be able to advise you

@BandOfBrothers @Glenntech do you know if that's right?
Glenntech
Samsung Members Star ★★
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There is a mobile repair service, but it's only in certain areas.
You'd have to speak with Samsung Customer Support to find out if its available.
It's probably a popular choice of service, so it may not be a quick repair.
There maybe a Samsung approved service centre nearer as these are dotted around all over. Again you'd need to speak with Samsung Customer Support.
It's not a cheap fix if you don't have insurance. But if you have household insurance, it's worth enquiring if this will cover the repair. You will usually have to register your device with the insurance before you claim, imei number etc
Should be a straight forward repair, but backup your data as the phone will be factory reset
BandOfBrothers
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Hi @-Robot- 

 

Yes Samsung UK have a doorstep repair service,  however this option isn't available everywhere.

It would be an option to choose if available when setting up a repair.

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "