Samsung s21 battery swollen

[aaronterrence11]

Hi my S21 phone started to drop battery power really quick and I looked at the back the battery has swollen.

This is my second device this has happen to over the years. 

Who's responsible for fixing it I'm not paying an examination fee again after they lied to me last time..

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

A swollen battery is not good and your device needs to be seen by a Samsung Repairs Centre.

As you have the S21 series device, it is out of warranty so it will be a Chargeable repair I'm afraid.

[arianwen27]

Kinda bad news. Since you're out of warranty samsung might class it as misuse or your fault. They could also say it's due to the age of the battery. Only option is to get it replaced.

It happens commonly if you leave your phone for a long time, let the battery drop to 0% or keep it at 100% for a long time

[aaronterrence11]

Thanks last time they refunded us $1000 for our defective S7 plus.

[aaronterrence11]

Thanks last time we recieved a $1000 refund 

[aaronterrence11]

 

[arianwen27]

Oh wow. Did not expect that. Maybe it's worth directly contacting support and seeing if they will be willing to do something. Can't hurt

[aaronterrence11]

They are sending a courier bag to have it assessed. Hopefully they will fix it free

[AndrewL]

@aaronterrence11: I'm very sorry to hear that you have encountered this issue with your Galaxy S21. We take matters such as this very seriously, so you did the right thing by bringing it to the attention of the Support Team in your region. If you continue to liaise with the relevant department, then they will be able to address any questions or queries you might have about the inspection process.

[aaronterrence11]

Hi. Thank you. They sent me a courier bag and gave me a number but would not email me the chat so I could use that to sort this out.