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S9 update causes lock out

(Topic created on: 01-04-2019 03:57 PM)
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CrystalSelina
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Hi Samsung Community!

 

I recently updated my software through a prompt in my Samsung S9+. After successfully downloading it , a restart of the phone was needed. So i did. After start up it asked for my pin (regular flow after restart ),  I entered my pin like always and it didn't recognize it. I've been trying a lot to the point it shows a message that 7 tries left before factory reset.

 

I dont want to factory reset my phone. Please help me. 

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