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s9+ software

(Topic created on: 16-07-2020 07:49 PM)
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Stevew79
Explorer
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Been tryin gvto do an update since oct2019 just keeps saying that its paused ??? Anyone help me to unpause so i can download n install
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AndrewL
Moderator
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@Stevew79: First of all, make sure that your S9+ is connected to a stable Wi-Fi network, then go to Settings > Software Update, where you should see a prompt to unpause or resume any active downloads.
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Stevew79
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tried that and nothing thanks anyway
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Je655
Helping Hand
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Go to setting, in the top press the search icon and search for software update. Go into both software update apps and clear the cache and restart your device. Unfortunately you cannot clear the data from these system apps, but hopefully clearing the cache might help.

ZomboDroid 17072020001013.jpg

 

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Stevew79
Explorer
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thanks but thats done nothing either😣
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Je655
Helping Hand
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You could try to clear the system cache 

  1. Start by turning the S9 off.
  2. Then hold the Volume Up, Power and Bixby buttons all at the same time.
  3. You can release the buttons when Recovery Mode starts to boot.
  4. Next, use the Volume buttons to scroll down and highlight the Wipe Cache Partition option.
  5.  press the Power button to select it.
  6. Scroll down to Yes with the Volume button, and press the Power button to select it.
  7. Navigate to the Reboot System Now option and press the Power button to select it.
  8. Your S9 should now reboot with a cleared system cache.
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Je655
Helping Hand
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If that doesn't work, back up your device and do a factory reset so your able to restart the download.

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BandOfBrothers
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@Stevew79 

 

If the excellent advice already provided by members does not help then a Samsung Experience Store or Samsung Service Centre will be able to help you.

 

🌈 Stay Safe & Stay Alert.  🌈 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "