It's not ranting believe me we are affected. Today was the 2nd time i reach out to support. And I said exactly what you said about paying premiumprice for my phone in advance as a pre order to end up with a useless media device, I am an editor for Gods sake and can't preview things on my phone! The support said you can send it to the service center and they could attempt to fix it. But after reading what other people said that a hard factory reset will not do any good, I told her that I am not welling to also wait 3 to 4 days till they return my phone without fixing it since it obviously needs an update fix to roll out! She just apologized and asked me to be patient.
What triggers me the most it just so happened while the s22 ultra rolled out, as if this is some sort of a twisted way to make you think it's time to upgrade your phone to the next one, Never thought Samsung would step low as Apple does with updates that could harm your phone.
There is no excuse what so ever. I tried looking for codics to install, or updating the player it self, nothing helped and couldnt find any codecs pack to install.
This has took so long I am afraid they are ignoring the matter or simply what we hear about them knowing the issue is just a lie.
Samsung if you reading this, just know some people like me were with you since S1, it's a shame.
