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S21 Ultra Trash files

(Topic created on: 07-07-2021 12:36 AM)
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Evellos
Apprentice
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I'm having a problem viewing any files that are in my trash bin. I have followed all of the directions I can find. I've enabled hidden files. I have validated that trash is enabled in both gallery and files. I've checked for any updates from Samsung and for Google apps. When I go to my files and click the 3 dots at the tip right I can open the trash bin as directed. When I open it it shows that there are no files or folders. When I try to open chat with Samsung I click the link and nothing happens? Any assistance is greatly appreciated! 

3 REPLIES 3
Evellos
Apprentice
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To add information. When I analyze my storage, I see 441MB of files. I wanted to restore a file that I deleted in error. 

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GoanGeek
Samsung Members Star ★
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Under MY FILES settings is your box ticked for the KEEP FILES FOR 30 DAYS after deleting?

If not probably they are all deleted for good .

Also after 30 days in trash they will be deleted for good.
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Evellos
Apprentice
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That box is checked to keep files for 30 days after. 

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