17-02-2021 02:41 AM - last edited 18-02-2021 11:58 PM
I pre-ordered S21 Ultra and got my phone on 22.01.2021. I transferred all data from my old Samsung device through SmartSwitch. The new S21 Ultra gets overheated after few minutes of usage which is not same in the case of my S10+. S21 Ultra camera app does not run if device is overheated. Even after couple of factory resets and without any installed app in the device, S21 Ultra camera app made this device overheated after few minutes of recorded video. If the device temperature gets over 42 degree celsius, camera slow motion does not work properly. I tried to apply all the tips given by Samsung online support on this devices to resolve this problem but at last it did not get resolved even after factory reset. I just gave my device to Samsung care center for repair/replacement. Please share your experience if you have this type issue with your S21 Ultra.
17-02-2021 02:51 AM - last edited 17-02-2021 02:52 AM
17-02-2021 02:55 AM - last edited 17-02-2021 02:57 AM
17-02-2021 03:17 AM
17-02-2021 03:27 AM
Yes. I bought new charger and cable from Samsung. Here is the link: https://www.samsung.com/au/mobile-accessories/ep-ta845-ep-ta845xwegau/
17-02-2021 05:07 AM - last edited 17-02-2021 05:09 AM
17-02-2021 09:00 AM
17-02-2021 12:51 PM
17-02-2021 10:47 PM
At first, I transferred old data and settings from my old S10+ and faced this overheating problem. Then after factory reset, again transferred old data without settings, still overheating issue was there. Then again after factory reset, I installed manually all the apps and transferred only photos and videos, over heating was still a problem. After 4th time of factory reset, I did not install any apps other than temperature reading app, I did not sync any accounts. I used only camera app and found after certain time of video recording can make this device over heated and stops camera app to work. Thus I found that this device has issues. I had to return this device to Samsung care center to repair under warranty. I am hoping this is not common case for everyone.
18-02-2021 03:17 PM