Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

S21 ultra ONE U.I 6 upgrade problem

(Topic created on: 21-12-2023 08:00 AM)
3530 Views
CristianCVL
First Poster
Options
I done the upgrade yesterday at 17.30 and till now my phone is frozen ( showing on the screen only the logo Samsung Galaxy) 😬 I am quite ***** of because I don't want to lost all my data from the phone . I done soft restart few times but the phone is the same frozen 😡 Any advice please, I really need all the information from my phone. Thank you in advance for your help 
7 REPLIES 7
BandOfBrothers
Samsung Members Star ★★
Options

Contact Samsung customer services as they maybe able to help. 

If the phone won't restart then a Samsung Service Centre can help. 

One assumes you perform backups just incase they have to factory reset it. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes
smg1
Helping Hand
Options
Try clearing System Cache Partition.
0 Likes
Nick58328
Explorer
Options
This has become quite common with the One UI 6 update. There have been numerous reports with similar experiences. Definitely a software issue.
0 Likes
SamanthaK86
Journeyman
Options
This happened to my hubby's. Had to get a technician out to reinstall the software due to corruption
0 Likes
Belatta
First Poster
Options

My phone has problems with BT and Wi-fi after the upgrade

0 Likes
FT3
Apprentice
Options

Two days ago, I updated to Ui 6.0, now I lost cable charging and camera focus.

Charging using wireless and no good picutres from camera

0 Likes
TMcDon
First Poster
Options

I also did the upgrade and now have issues my screen is  going black and then flashing between working and black.  I have tried taking it off adaptive brightness but this did not help and Safe mode only worked when it was in safe mode. This Phone was working fine with no issues before this update.  It has never been drooped or mistreated. Any other suggestions before I have to do a factory reset?

 

0 Likes