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S21 not receiving updates

(Topic created on: 16-03-2024 07:53 AM)
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Barreloffun
First Poster
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Its been a few months now and my s21 still hasn't gotten the updates for one UI 6.0 or android 14.  Any know whats going on?

Country is US and model is SM-G991U

3 REPLIES 3
Piper123
Samsung Members Star ★
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Hi there

Are you in the US or elsewhere and trying to update from a different region?

Please connect your device to SmartSwitch and see if an update is available. (It might also be worth using a VPN connected to the US to try to force updates through).
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unknown4now
Explorer
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If its a carrier issued device they control the update cycle not samsung
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unknown4now
Explorer
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Also assuming not a fake s21?
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