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S21 is blocking phone numbers not on blocked list

(Topic created on: 15-03-2022 08:59 PM)
51782 Views
Joeyjoio
Apprentice
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I had a message from my mother asking me why when she phoned was I always on another line. It was odd as I hadn't been on my phone. On further investigation it appears that my phone has been blocking her number. It says "blocked call, blocked by phone". I have checked my blocked call list and her number wasn't on it. Out of paranoia I have removed all of the numbers from my blocked call list. Does anyone have any idea how to unblock her number?

Screenshot_20220315-205556_Phone.jpg

31 REPLIES 31
Tgberger
First Poster
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We are having same issue. 
received calls up until april 22, 24

blocked shows starting april 27, 24
started on April 

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Tgberger
First Poster
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I found the setting finally! 
On contact tab, open ‘blocked’ contact details. At the bottom of the screen, there is a setting for ‘route to vm’

 click to unroute. 

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