Well it has been a massive inconvenience but I have finally wiped my S20 Ultra, set up a backup phone and now it is off for repair.
I wish I could say I am hopeful for a positive result but at this point (and after all the hassle it has been so far) I can't say I am.
The reason I am posting this is of all the Samsung representatives I have spoken to not one will acknowledge there are problems with the cameras on S20s and S21s and I understand why... they can't really or they open up a world of costly pain for themselves.
The problem is, they also cannot carry on burying their head in the sand either.
Reports of the camera issues have circulated online since the S20 Ultra was released. That was surprising enough but then the reports continue with the release of the S21 Ultra. We are talking about one of the biggest smartphone manufacturers in the world and they can release a two flawed flagship devices and then seemingly ignore users concerns.
Which makes me ask again... how are Samsung getting away with this? From my experience they really seem to be hoping this all just goes away.
Even though Samsung may not be willing to accept there is anything wrong I think a conversation I had with the person collecting my phone was interesting if anecdotal.
On handing over my S20 Ultra they said "Samsung must be having a nightmare with these phones as I am collecting them all the time".
Sometimes interesting information comes from the most unlikely of sources.
I would also like to add, I am not a Samsung hater... in fact I am a huge Samsung fan.
I own several Samsung TVs, a Samsung washing machine and dishwasher (the latter is awful mind you) a Galaxy Watch, and pretty much every Samsung mobile since the Galaxy S4 and for the first time in that entire time I am seriously looking at a other manufacturers after this experience.
That's how much this S20 Ultra situation has annoyed me.
Rant over... at least for now anyway 😁
