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Restarting s21 5g

(Topic created on: 26-01-2023 11:48 PM)
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billben100
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After update my s21 keeps restarting, and will often freeze so I After press power button and volume to restart, hope this gets sorted
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5 REPLIES 5
BandOfBrothers
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That's not good at all @billben100  🤔

Which update did you last complete on your phone ?

Of your using a 3rd party launcher suchbas Nova Prime or Goodlock or theme then disable them to see if that helps.

If your using a Vpn or security app or battery monitering app then disable them and then see what hapens. 

A few troubleshooting tips you could try are >

  • Make sure all your apps on the Playstore and Galaxy Store are up to date.
  • Clear the phone's System Partition Cache Files Section. This does not delete any of your own information. This is achieved via > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 
  • Use Safe Mode  > Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 
  • There is a diagnostic tool in your Samsung Members app that you can run. 
  • A Samsung Service Centre can check put your phone.

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Jonesy1
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This also happened on my S21, none of the fixes and advise helped. The thing that did help was getting the motherboard replaced through Samsung
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billben100
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Sorry for the late reply, and thank you for responding to my message, it was a hand me down from My sister, but I havnt tried system partition yet I will inform you
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billben100
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I have just done what you have instructed me to do I will let you know in about a week if it worked thank you
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billben100
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It was working ok, but it just restarted on its own
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