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Annoying!

(Topic created on: 26-01-2023 05:10 PM)
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illEez
Voyager
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How do i stop this thing repeatedly popping up on my screen!? ... paid £1500 for this phone and I'm plagued by this Samsung designed pop up, along with the Secure Folder pop up that appears wanting my PIN every time i reboot!

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11 REPLIES 11
-Robot-
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I have no idea what this is?
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Fiona26
Samsung Members Star ★★
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I've seen this issue before, it's not new to me. Just not sure what the solution is. Are you using Samsung or Google messages? Do you use chat features?
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illEez
Voyager
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Its just a pop up that appears randomly on screen wanting your phone number but even if you enter it the pop up reappears asking for your phone number again, more so after a reboot... been going on for months
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illEez
Voyager
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I don't use either nor the chat features. Its been an issue for months, as has the secure folder pop up which appeared after an update
Fiona26
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So which messaging app do you use.
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Fiona26
Samsung Members Star ★★
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For secure folder try clearing the cache in settings - apps - secure folder - storage. Clear cache. Also you could try wiping phones cache partition.
illEez
Voyager
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Tried all that and more, nothing gets rid of it, but thanks for the suggestions
Fiona26
Samsung Members Star ★★
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I know it's probably something you don't want to do. Have you thought of a factory reset?
illEez
Voyager
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I'll definitely stop short of that... you'd think Samsung could easily remove it; i contacted them about this a long time ago but nothing was done