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Product registration

(Topic created on: 10-12-2021 02:44 PM)
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Members_Ljrtt4U
First Poster
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I bought a S21 5G on eBay but I appear to be unable to register the phone. Nothing happens when I fill in the phone details and hit the COMPLETE button.  Any ideas why the should be happening, please?

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2 REPLIES 2
xSteveuk
Mastermind
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Hi
Try another browser
Perhaps samsung internet

This page maybe helpful

Sign in to your Samsung Account to Register your Produc

https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fr...
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AndrewL
Moderator
Moderator
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@Members_Ljrtt4U: If you purchased the phone on ebay then it may not be intended for use in your current region, which can affect your ability to register the device to your Samsung account. Have you tried registering on the Samsung Members app > Get Help > Register (located at the top of the page). If so, have you tried scanning the QR code or barcode on the packaging to complete the registration? 

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