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Problems with calls

(Topic created on: 01-06-2021 06:32 PM)
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Fiz7863
Voyager
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Its been 2 days, my s21 ultra s giving me problems with calls. Whenever i receive calls, no one can hear me. Its completely silent on the other end. I have to hang up and re dial the number myself. Then i can hear other person. Not sure what's causing it? Never had this issue before. 
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7 REPLIES 7
GoanGeek
Samsung Members Star ★
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Try restarting the phone
"WI-FI went down for five minutes, so I had to talk to my family.
They seem like nice people"
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Fiz7863
Voyager
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I have still same same issue 😕
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AndrewL
Moderator
Moderator
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@Fiz7863: Is this happening with all received calls, or is it just affecting certain contacts? As the problem is occurring on inbound calls, it could potentially be stemming from the caller themselves, given that the issue is resolved when you call them back. If you head to the Samsung Members app > Get Help > Interactive Checks > Mic, and run through the on screen instructions, does this return any errors? Similarly, head over to your phones dial pad and type in *#0283#, then select “Start: RCV_1stMic” and speak into your phone like you’re on a call. Can you hear yourself talk? Once you’ve done that select “Start: SPK_2ndMic”, talk into your phone like you’re talking to someone on speaker phone. Can you hear the playback?

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Fiz7863
Voyager
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Its with all incoming calls, when i redial or call on WhatsApp it goes through. Else no answer.
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Fiz7863
Voyager
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No errors came back from mic test. It says normal
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Fiz7863
Voyager
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I can hear back myself on both testing mics. Not sure what the issue is then?
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GoanGeek
Samsung Members Star ★
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Interesting. My sound on all three mic's seems quiet low even with full volume.
Any more *# codes would be appreciated.

How does one fix the mic volume issues once tested?
"WI-FI went down for five minutes, so I had to talk to my family.
They seem like nice people"
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