01-04-2020 06:59 PM
While this is primarily a Niantic issue, perhaps a gentle 'nudge' from Samsung might get their attention. All Samsung Galaxy Store versions of PoGo starting with 0.170.0 and subsequent updates 0.171.1 and 0.171.2 will freeze a few seconds after starting the game, from various Forum Threads around it seems to be just the S20 Ultra has this issue, i also have an S8+ and i even resurrected an old S7 Flat to test it and all updates are fine on them, luckily a forced update hasn't happened yet but when it comes looks like S20 Ultra players will be locked out, just to point out this also happens on the Google Play Store versions so ball is in Niantic's court.
Solved! Go to Solution.
03-04-2020 08:32 PM
Hi
See this link. Is this you have to download. Then it works fine on my S20+.
03-04-2020 09:04 PM
04-04-2020 10:01 AM
04-04-2020 10:02 AM - last edited 04-04-2020 10:07 AM
Tried everything suggested. Still freezes...
04-04-2020 06:29 PM
04-04-2020 07:06 PM
Not working on my Galaxy S20
05-04-2020 01:58 AM
05-04-2020 04:28 AM
Same happening here. So frustrated that both Niantic and SS did not do anything despite feedbacks for a week. Upset with both!
05-04-2020 07:43 AM
05-04-2020 10:28 AM
Hi All here is the latest reply i have from Niantic received this morning 5th April
Hi Trainer,
Thank you for writing in.
We are still investigating reports of crashes and freezes when using the app on a Samsung Galaxy S20 device. Thanks for your patience. You can use the link below for all the known issues related to Pokémon GO
https://niantic.helpshift.com/a/pokemon-go/?p=web&s=release-notes-known-issues&f=known-issues&l=en