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phone shut down without any phone update

(Topic created on: 26-01-2025 05:20 PM)
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Ocean_Waves_S21plus
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Yesterday I was watching a movie with my friend on my phone (S21+) and it shut down. Now normally it's just battery or update but I wasn't notified of the update. Also when I opened 'Members' after the update, it said my phone shut down unplanned (something like that) What's going on?
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Ocean_Waves_S21plus
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Someone help pls🥲
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lminvti
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Hi

It could be due to play store update, did it happened once or multiple times?
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Ocean_Waves_S21plus
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Just once
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BandOfBrothers
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To me that's sounds like a glitch @Ocean_Waves_S21plus however if this happens regularly then >

  • Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

And as a very last resort back up and factory reset. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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