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Phone call gets put on hold when message/sms/email is received

(Topic created on: 27-06-2023 08:34 AM)
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Sdsmum
First Poster
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Yesterday I was on a call using my bluetooth headset.
Everytime I received a whatsapp message, sms or email message the phone call was put on hold and I could not find how to get it off hold.

I had to dial into the call again (it was a standard conference call) everytime the phone call went on hold

Has anyone else experienced this problem?

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2 REPLIES 2
BandOfBrothers
Samsung Members Star ★★
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Not personally @Sdsmum 

If I'm on a call using my Samsung Buds Live I do get notified of an incoming call or text but it does not affect the call in progress.

Maybe it's the Bluetooth Headset your using ? Can you test them on another phone as a process of elimination  ?


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Members_m3a5lkd
Apprentice
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I have exactly the same problem. It's not related to the headset - I also have the problem when I call without a headset.

 

Did you ever find a solution? It's driving me crazy.

 

Thanks Eddy

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