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Overheating

(Topic created on: 01-04-2021 07:22 PM)
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AlliPick99
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Phone is over heating when I use video messenger. This has now happened 3 times in one week. Never had this before. Is the phone faulty

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BandOfBrothers
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Could be but the phone will warm up if it's resources are being pushed so overheating is evident if your seeing a pop up message advising the phone is overheating, but first try these generic troubleshooting tips @AlliPick99 

 

1. Clear your phone's System Cache Files by turning your phone Off and then from a set series of button presses go into the phone's System Files and clear the cache. No information is lost this way. You may need to insert your headphones or hook upto a computer with your data cable to get to this menu on the phone. 

2. Put the phone in Safe Mode which disables your downloaded app's but let's your stock app's keep working. If the issues stop then this highlights a downloaded app as the possible issue. Come out of Safe Mode and start deleting your most recent downloaded app's one at a time until it stops. https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 

3. Factory reset.

4. Seek hands on at a Samsung Experience Store or Samsung Service Centre when they re open.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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KholaI
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Hey @AlliPick99 

This can occur if your brightness is set to 'Adaptive brightness', as the phone will increase the brightness during a video call. So, we'd recommend switching this off when video calling by heading into Settings > Display > Disable 'Adaptive brightness'.

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AlliPick99
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Adaptive brightness is turned off, but thank you for the advicd

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