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Not recieving messages

(Topic created on: 19-01-2023 01:17 PM)
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Danyalw26
Journeyman
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Hi there, 

I've been having problems with recieving messages on third party messaging apps such as WhatsApp and Discord. I will not recieve any messages or notifications until I open the app, and I'm not sure why. I've tried unintsalling and reinstalling and I've even reset all my phones settings to default just in case I messed with notification setting by accident. Nothing seems to be fixing it.
If anyone knows how I may be able to fix this, that would be great!

Thank you!













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7 REPLIES 7
Fiona26
Samsung Members Star ★★
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Could try turning off notifications, give the phone a reboot. Then once your phone has rebooted back up turn notifications back on. Hope it works.
Danyalw26
Journeyman
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thank you, I'll try it and let yk if it works!
Danyalw26
Journeyman
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Hi there, I tried it but unfortunately it didn't work. Thank you for the suggestion though, if there are any other ideas, I'm open to hear them.
Fiona26
Samsung Members Star ★★
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Have you wiped phone's cache partition and repair apps. Worth a try see if that fixes. You will need to plug up to a pc or use USB-C headphones. https://www.makeuseof.com/tag/whats-point-clearing-cache-data-android/#:~:text=Turn%20your%20Android....
maggie m
Pioneer
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Are your phone and the apps running on its latest version? If not, then update them first and then check whether it worked or not.

Danyalw26
Journeyman
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I spoke to Samsung chat, and they also recommended this, I'll try and hopefully it works. if not, I'll probably do a factory reset as I've exhausted every option.
Thank you!
Danyalw26
Journeyman
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I finally found a fix for this problem. If anyone else has the same problem, go into:
WiFi settings > IP settings, and change from DHCP to STATIC > and change DNS 1 to 8.8.8.8 and DNS 2 to 8.8.4.4
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