No incoming calls???

[LinziS967]

I'm not getting any incoming calls, not a single one, they are all going straight to voicemail and I don't know why??? I don't have call divert set up nor call barring and no blocked numbers. This has been going on for a couple weeks now and my mobile network has no idea either. I'm missing some really important calls. Anyone have any ideas, I'd be truly grateful 🙏 

[BandOfBrothers]

This is usually attributed to a network issue @LinziS967 

Are outgoing calls connecting OK ?

Is this happening everywhere or in a particular place  ?

Try resetting your Network Connection via Settings > General Management > Reset > Reset Network Connection. 

Run a diagnostic via Settings > Battery and Device Care > Diagnostics. 

As a process of elimination can you try your sim card in another phone and then see what happens  ?

And if possible another sim card in your phone.

This helps to rule out the phone,  sim card and phone at issue.

[AndrewL]

@LinziS967: Further to the above, please can you also try heading to Settings > Connections > Flight mode, and toggle this off if it is enabled? Also, head to Settings > Notifications > Do not disturb, and disable this feature if applicable. 

In the meantime, you may wish to head to the Phone app > Tap the 3 dots in the top right > Settings > Voicemail > Voicemail number > make a note of the number, then remove it from the field. This will disable voicemail on your device for the time being, which I appreciate is not ideal, but it will allow you to check if incoming calls come through as expected while the feature isn't active. 

[Ray42]

Try going into the phone app then click on Settings, then Supplementary Services, then Call Forwarding. Make sure that Always Forward says 'No number set'.

[LinziS967]

I've already disabled all call forwarding thanks 😊

[LinziS967]

Thank you to everyone who took the time to comment and help me out!!! The issue has now been resolved and you'll all probably laugh but I tried the sim card in a different phone as suggested, got my friend to ring me - no joy same result - a little while later however I decided to check my call settings and lo and behold my "divert all calls " was enabled - which was most definitely not showing when the sim was in my phone - so I disabled it got my friend to ring again and BINGO my phone rang Happy Bunny was I lol was reluctant however to put sim back in my own phone but eventually I did, asked my friend to ring and my phone rang for the first time in ages. Just shows don't believe everything you see, technology isn't foolproof.

[Alandi]

Thank you, and others, who suggested trying the sim in another phone. I did this and in my case the sim did work in the other phone. I then returned it to my phone and my incoming phone calls started working again. 

[Alandi]

Thanks, the sim swap worked for me.