Galaxy s10e mic issue

[Geemaster]

Hi my wife's brand new s10e has an issue with the mic on calls when using the speaker phone. The mic works well when doing a test on voice recorder. However people complain that when on a speaker phone call they can't hear her very well. Any ideas please 

[UNKNOWNUSERNAME]

Hey there, Did you by any chance buy this device second hand? It's very common for voices to sound different on a phone call than they do in a voice recording, Have you tried restarting the device? Checking for updates or cleaning the devices microphone?

[Geemaster]

Hi it's brand new from amazon. No updates available. I took the sim card out if her new s10e and put it in the old one and the problem goes away

[Geemaster]

Yes restarted the device

[BandOfBrothers]

Hello 👋 @Geemaster 

Try a forced reboot by holding down the volume down key and power button simultaneously for more than 7 seconds to restart it. When your phone resets, you will feel it vibrate.

May I assume that calls not using the speakerphone is OK ?

https://eu.community.samsung.com/t5/galaxy-note-series/people-won-t-hear-me-on-speakerphone. 

May I suggest to perform a forum search as you may find already existing threads with help and advice within. 

https://eu.community.samsung.com/t5/galaxy-note-series/people-won-t-hear-me-on-speakerphone 

Ultimately you could consider having the phone swapped out under any relevant cooling off period. 

[Geemaster]

Hi, yes calls ok without speaker phone. I will try the reboot. If this dosnt work then I have the option to return the product. Just rather I didn't have to do that. Cheers