New Update UI 6.1 touch screen unresponsive on S21

[MPopescu]

After installing the latest update on both phones (S21 5G and S21 5G Ultra 512 GB 16 RAM) the touchscreen became unresponsive. I noticed that the date automatically was changed on both phones to 3rd May 16.00.

The only thing that is working are sides buttons. 

I managed to start the recovery console using:

 1. Side button + Volume down to restart the phone

2. Then very quick I change to Side button + Volume up

I wiped the cache partition and also performed a factory reset on S21 5G but unfortunately did not solve the issues. The only change is that the phone is starting the setup (with a padlock locked on top left corner) a new phone but I cannot interact to set it up.

I assume that the main and major issues are with UI.6.1

Is there anything I can do for downgrading the android/UI and recover the information I have on S21 Ultra?

I hope that there is a quick solution as it is so frustrating for having two top phones and to not be able to use any of them. At the moment I'm lucky to have an A70 with older android and UI but I'm thinking of leaving Samsung after many years and products and not buy any other.

Thank you.

[Members_cWm0OHL]

Same, S21 with original screen broke after software update. This is planned obscolescence, I will never purchase a Samsung product again, this company lost my trust. I will only keep my Samsung fridge which is not connected to Internet lmao

[Franklinrm]

this is clearly a bug in the system UI which has permissions to disable touch at any time

 

[Dean9877]

Based on what u showing, do you have step how to revert it back? Meaning make the screen respond on fingertouch

[Ryomatheactual]

Hello, tech-specialist here. The software OneUI 6,1 is not supported fully on the S21 Series because Samsung were not ready themselves launching it. 

Here are the solutions:

• wait for OneUI 7 (August 2024)

• Go to the nearest Samsung Store and ask for help.

[Ryomatheactual]

Actually, not gonna lie Apple do care about heir customers a lot. Especially in terms of software, hardware issues.

[Ryomatheactual]

Hello Mr, AntS. I am sorry but I have to oppose you in this comment, because all the customers here are saying that their screen was indeed working properly in the OneUI6.0 and he issue started after the OneUI6,1 update.

Perhaps, it's not about the screen or anything but rather than the update OneUI 6,1 itself. There are tons and tons of other posts saying that the update is the one who broke heir phones even having an Orginal manufactured Samsung Screen.

Thanks.

[kaleab]

G998USQSCGXF3 does this version fix the issue? it was released today, the 13th of July 2024.

[mnsamba]

I am also waiting for a response from anyone who has updated, regarding whether it fixes the issue or not. I have the U1 variant, and I am still waiting for the July update which has not been released yet.

[Members_Czc7gnA]

No it does not...just confirmed.

Old original screen working, aftermarket not working only when doing the hotswap (boot with original screen, when in android press powerbutton to turn screen off. (Not the phone) then connect your aftermarket screen and that should work.) Do not power off or reboot....then you need to do it again

[mnsamba]

Thanks for the confirmation.

Probably should be looking towards other brands for a better phone. I got this S21 Ultra and I have no information whether the screen is original or an aftermarket one. It's been good knowing Samsung. I wish they treated their customers as they should.