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New One UI update bricked my S21

(Topic created on: 05-01-2024 03:10 PM)
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Yerac
Journeyman
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Spoke to man in phone shop who has seen several customers with the same. Just showing Samsung screen after soft resets. Just over 2 years old, £600! Grrr
8 REPLIES 8
Piper123
Samsung Members Star ★
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Hey there

Can you please provide more information?
Yerac
Journeyman
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Screen froze, reset itself, stuck on Samsung start page. Tried soft reset including plugged in. Plugged into laptop. Nothing. Just resets over & over but stuck on Samsung screen. Just had new update.
Piper123
Samsung Members Star ★
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Are you able to factory data reset
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JAMES4578
Samsung Members Star ★★
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@Yerac  whilst there have been some customers with issues not universal, my S21 Ultra has been fine- not that it minimises your difficulty.   was it  not possible to boot into Recovery Mode or solve it otherwise?   Which store did you visit , have you considered approaching a Samsung Service centre?

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Yerac
Journeyman
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Just goes back to same screen
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Yerac
Journeyman
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I'm going to go to the samsung shop tomorrow. Not sure if it's a service centre, I'll have a look. Just went into a phone repair shop to ask advice. Couldn't boot it at all
tam1953
Navigator
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Hi Yerac, sorry to hear about the trouble your having,
If I'm honest I sometimes wish this ***** new OS system "bricked" my phone,
I'm no techy geek just a run of the mill everyday user but I know trash when I use it , as far as I'm concerned this new operating system should have been thrown out with last years Christmas tree
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PhilTee
First Poster
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It did the same to mine for about 4/5 days of me trying to force a hard reset (volume down plus power for ~7 seconds.) looked on various forums that suggested leaving it until the battery went flat which I tried but it didn't get there then on day 5 it finally came back to life.
I must have tried to force the restart 30+ times.
Now it works but the UI is seriously laggy and giving me issues getting back to the home screen but generally it's working OK otherwise.
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