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My S21 plus stuck on this. Tried to press volume down and power, cannot power of it keeps popping again

(Topic created on: 17-05-2023 04:31 PM)
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SharawakanY2411
Student
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16843366265175521990820277639771.jpg

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Pugs1957
Samsung Members Star ★
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Hold the power button down for 20 or so seconds until the phone reboots.
SharawakanY2411
Student
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Tried but didn't work

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SocietyGirl
Community Manager
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How did you get to this point? Looks like an update failed and the phone now has a corrupt bootloader. I'd advise contacting support Product Help & Support | Samsung UK or via socials @SamsungUK, as your phone may need to be re-flashed. I'd say it's worth reaching out and going over some troubleshooting steps though. Nothing I found seems appropriate for this, if holding the power button does nothing. 

If it was my phone, I'd be keen to see what happens after the battery dies, in terms of booting. Could just bring the same message though.


Say hi to us on socials -  @SamsungUK


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