25-06-2023 01:04 PM - last edited 25-06-2023 01:19 PM
Solved! Go to Solution.
25-06-2023 01:47 PM
@willcranston: Can you try heading to Settings > About phone > Edit, and re-entering your name to see if this helps? If not, try restarting your phone in Safe Mode, as this will disable all third party apps, and help to verify if the problem is stemming from an external source.
To enter Safe Mode, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode.
Monitor the performance for a few hours, depending on how frequently the issue occurs. If you notice an improvement, then restart the phone as you would normally, and uninstall any apps that you have added since you first encountered the problem.
25-06-2023 01:13 PM
Hi, You can change the name in Settings > About phone > Edit
25-06-2023 01:18 PM
25-06-2023 01:25 PM
It's clear now that you have posted the screenshot.
25-06-2023 01:30 PM
25-06-2023 01:47 PM
@willcranston: Can you try heading to Settings > About phone > Edit, and re-entering your name to see if this helps? If not, try restarting your phone in Safe Mode, as this will disable all third party apps, and help to verify if the problem is stemming from an external source.
To enter Safe Mode, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode.
Monitor the performance for a few hours, depending on how frequently the issue occurs. If you notice an improvement, then restart the phone as you would normally, and uninstall any apps that you have added since you first encountered the problem.
25-06-2023 01:58 PM
28-06-2023 12:06 PM