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My phone screen is freezing and turns its self off

(Topic created on: 23-02-2024 07:35 AM)
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Mark1231
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Any ideas on why my phone has suddenly become unresponsive and will only stay on for 20 seconds and turns off. I have to wait at least 15 minutes before attempting to power it back up but the same thing happens it will go to the home screen freeze and turn off.

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KholaI
Moderator
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Hey @Mark1231 

It sounds as though there's something interfering with the software, but we'd like you to reboot your phone into Safe Mode to see if this is the case. You can do this by holding the Power button > Hold the Power off icon > Tap Safe Mode. This will temporarily disable most third party apps, and allow your phone to run on its most basic interface. During this, please monitor your phone to see if your phone freezes or not. If it does not, it points to the issue being caused by a third-party app, and so in this case, you'll need to remove your third party apps, until the issue no longer occurs!

Forgot to add in how to exit Safe Mode! You can do this by simply restarting your phone.

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