My phone has changed its number.

[MadAd]

In 'About Phone' my phone now says it has a different number. So when I text someone they do not recognise the number. 

I have been with Smarty for a few months, having successfully transferred my number over, but now the phone is saying this completely different number.

I cannot find a contact number for Smarty.

I think it stems from when I recently had to take the sim tray out to add a memory card to the phone.

Any idea how I rectify the problem please?

(I can still ring out and receive calls.)

[BandOfBrothers]

Hello @MadAd 

What may have happened is that the sim card provided had a temporary mobile number and then your number was transferred over.

Your phone will be picking up the original number. 

The best way i know to remedy this is to have your network perform a sim swap which moves your own number to a blank sim card. 

[kop32]

I had this issue with Smarty, the best way I found the only way to change it is by inserting the sim into an iPhone, for some reason Iphones recognise the new number (ie not the temp number that Smarty sent on the original sim), when you put it in the iPhone just go to imessage and your correct number will show, when you put it back in your phone it should then read your new number🤞

[keith30]

That's no good if you don't have an iPhone like your just suggesting. 😂

[arianwen27]

The number your phone says it is doesn't matter too much. My sim used to be a different number so my phone is always wrong.

Make sure google settings in your phone has the right number and make sure google messages has the right number for rcs, besides those, a wrong number doesn't do much than bug you

[Star_girl]

Could it be advisable for him to call his SIM provider and find out? It's odd a bit lol

Never mind, he said he can't find their number...

[kop32]

But I'm sure they must know someone who does.... Apparently they're quite common😏

[JordanS]

Are you by any chance using the RCS text messaging feature, also know as Chat Settings within your Messaging app? This allows you to text over an internet connection, rather than the old text message standard.

Sometimes, when transferring your number over to a new SIM, the network doesn't update the RCS feature to reflect this, so it continues to use the SIM's original number. If this applies to your situation, try turning off RCS/Chat Settings (Samsung Messages is 3 dots (top right) > Settings > Chat Settings). Steps may be different on other messaging apps.

Once turned off, turn off your phone > Remove your SIM > Power your phone back on > Unlock the screen and allow to load up > Then reinsert your SIM at this stage > Toggle the setting back on. This can help with re-registration for advanced network features such as this.

Should the same issue occur, we recommend contacting Smarty so they can get your SIM account/SIM sorted out for you.