Mobile Data disconnects while Lock Screen is active S20

[Nionexis]

As the Subject suggests my mobile data disconnects while my screen is locked. This started happening about 1 month ago, I think after an update.

I have a S20 which has the most recent updates installed, does anyone else have this problem happening to them as well or does anyone have a solution for this ?

Kind regards.

[TessM]

Hi @Nionexis ,

Do you have any power-saving settings enabled on the phone? You can check this from the phone Settings> Device care> Battery> Power mode. 

[Nionexis]

Hello @TessM,

Thank you for the quick reply but I'm afraid that I don't have any power-saving modes enabled on the phone.

[TessM]

That is fine @Nionexis , that was only one of the troubleshooting steps that we can offer here. I have also found this thread that may help you with your issue: https://eu.community.samsung.com/t5/galaxy-a-series/no-internet-when-i-lock-my-phone/td-p/1249349

[Nionexis]

Hi @TessM,

I've just followed the guide (link) which you've send me, I'll see how it goes today. At the end of today I'll get back with you.

Kind regards.

[Nionexis]

Hi @TessM,

I still receive the error which says "You are currently offline" and then afterwards everything connection wise restores within the minute.

Got any other idea which may cause this ?

[unknownturkish]

I have just purchased A53 5G and I'm having exactly same problem with you. I typed samsung , they even connected my phone through smart tutor. No matter how hard I tried I could not find solution. Have you had a solution regarding aforementioned problem? I think it's a chronical problem and device should be changed with new one. 

[jackowski7878]

Does anyone found a solution for disconnecting mobile date while screen locked?
Samsung galaxy a54, battery restrictions, background data, apps sleeping and deep sleeping checked.;(