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locked out of phone

(Topic created on: 23-07-2019 04:11 PM)
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DVM
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HI Guys. When i was using my samsung s9 suddenly the phone got locked wth some password. I didn't set up any password.  I read about this issue in the news. It happened to many people. As they said for me samsung said that there are 2 solutions.

1.  Use find my mobile to unlock the device

2. Factory reset

The first option didn't work because of some network problem on the side of samsung.

Factory reset means losing all of our valuable memories in the form of photos and videos including all our data.

I am very dissapointed in samsung for this

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AndrewL
Moderator
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@DVM: Are you seeing the password prompt when you power on the device? Does it specify if it is an account related security feature activated by your Samsung or Google account?
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BandOfBrothers
Samsung Members Star ★★
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Something similar happened to me when I tried to factory reset @DVM 

 

It wouldn't accept my Google Password to complete the factory reset.

 

An employee at a Samsung Experience Store resolved this without me losing any info.

 

They have in house software.

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "