28-01-2022 12:59 PM
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Samsung please just sort this problem out so many complain yet you do nothing, i asked you how to block scottish power as they harass me texting at 3am, 4am , 5am, 6am, they claim its automated and they refuse to stop it so im asking you to sort it and person i spoke to at samsun suggests resetting my phone??? Ridiculous how will that stop this company texting me from a name with no number? Give us a dam block option its dangerous for vulnerable people its making me ill! An elderly person could also fall for scams more likely sort it out

28-01-2022 01:20 PM
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@jinx81: I'm really sorry to hear of your frustration surrounding this matter, as I understand how disruptive it must be to receive texts at those hours. I will pass your feedback to our Research and Development Team to see if this can be implemented in future products or updates. In the meantime, I recommend making use of Do Not Disturb mode to prevent any unwanted text alerts from coming through.
Settings > Notifications > Do Not Disturb > Schedule > Set your preferred timeframe, then hit 'Save'. If you would still like to receive alerts from your contacts, select Exceptions > Calls , messages and conversations > Messages > Contacts Only.
28-01-2022 01:24 PM - last edited 28-01-2022 01:25 PM
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Or if you go into the text message.
Go to the 3 dots at the top right
Go into details
In that list you will see block and report as spam option
28-01-2022 02:17 PM
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You have a block option called Do Not Disturb which you can use.
28-01-2022 04:20 PM
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Thankyou i appreciate that, if you have a look theres many customers complaining about the same thing on these pages theres entire threads with customers complaining if a block button isnt added by the time my contract is up i wont be getting a samsung again, its disrupting my life and these companies refuse to stop doing it , many thanks
28-01-2022 04:22 PM
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They dont have numbers, i get updates from royal mail when i order online at daft oclock, someone called chicago pizza who ive never heard of but at least they come at reasonable times, scottish power text from the words scotpower with no number, ive contacted my provider they cant do anything, ive contacted these companies and they all claim they cant stop them either, if samsung just provided a block button like apple does it wouldnt be an issue x
28-01-2022 04:24 PM
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I cant do that i have elderly parents and im also disabled myself , ive also memory issues due to my illness i wont remember to turn it back on , also when i use do not disturb and my parents need me they cant get through, neither can the hopsital its not a viable option im afraid but thanks for trying to help x
28-01-2022 04:57 PM
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I understand what it's like with the pressures of looking after elderly parents. If you think this might help, let me know and I can help set it up.
28-01-2022 05:34 PM
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Scotpower contract various companies to handle notifications and advertising messages.
This issue will be down to Scotpower and the phone network provider to sort out. Scotpower as they have initiated companies to do this and phone network provider as they will have access to the number or IP Addresses.
Hopefully one of them can get this annoying problem resolved.
Only thing you can do for now is schedule Do Not Disturb over night
22-01-2023 06:29 PM
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