OMG. This post is absolutely ridiculous and I can't believe that Samsung???? is using this post to claim "Problem Solved". I signed up with Optimum Online in upstate NY 6 months ago. I have had this agravating problem since and, as I bought a Samsung Galaxy A03S from them for $159.00 + tax, I am still putting up with it. I spent probably 6 hours total with Optimum tech support which appears to be outsourced. After 45 minutes you get disconnected, the support rep is required to take the next call in cue so he doesn't call you back and then you call again and have to start all over with a new rep and none of them are aware of this problem (or seem to even be competent). After a couple of months I found this thread which has been going on for 3 years and had 68 posts. Everyone who got advice to try whatever just answered that it didn't work. So this post which says try a bunch of stuff, one at a time, until it works, "Problem solved" is absurd. I then spent another 6 hours with Samsung tech support, also not familiar with the problem. I eventually bullied Samsung into replacing my phone. Guess what, the second phone, exact same model, has the EXACT SAME PROBLEM. Now to complete the story, my son is disabled and low income and qualifies for lifeline cell service he uses Safelink Wireless which is basically Tracfone. We purchased the same Samsung model A03S from them (for 60 bucks!!!!!!!) and it does not have this problem. I have also had knowledgeable cell phone sellers tell me that this is a "SERVICE ISSUE", not a phone problem. So, as an Engineer with a Master's degree in Electrical Engineering, I am willing to put some effort into solving this problem. This problem has spanned more than three years and includes several models of Samsung Galaxy phones. I got an email showing me that there was a new post, otherwise I wouldn't even know how to get to the post. I told Samsung tech reps about it but didn't know how to direct them to it. I assume that everyone on the thread got the same email and will now get my post as well. Here is what I would like you all to do.
Please email if you've had this problem. Please provide the following:
Your email address
Was your problem intermittent as mine was
What model of phone did you have / did anyone ever have this problem on a non-Samsung phone if you are aware of it.
What state do you live in?
Who is your Cell phone provider?
Anything else that you think is relevant.
I will collect this information and report to Samsung, Optimumonline.com and anyone else that seems to be involved. I will also report the results of the analysis when available on this thread. Perhaps when this is said and done we can ask for compensation from the responsible parties.
