I have a Samsung A03S purchased from my internet provider Optimum Online just over a month ago. I have the problem described in this thread which started with Galaxy S10. I can dial any phone number without any problem but when I have to press options (e.g. my voice mail pin, 7 to delete) or many companies that try to direct your call to a specific department, the result is intermittent. Sometimes I have no problem and sometimes I have AGGRAVATION. If I press 7 to delete and nothing happens I press it over and over perhaps 30-50 times and sometimes it will register. This is the same nightmare that all of you in this thread have had to deal with. Many of the recommended fixes are ridiculous any many should not be necessary. Also, many of these fixes cause you to disable a desired function. I spent hours on the phone with Optimum support reps over many days, to no avail. I called Samsung to log my complaint, thinking that eventually I might declare the phone as defective and get it replaced. On the one hand, this thread is comforting as I now see that I am not the only one with this problem (misery loves company). On the other hand, the thread begins in May 2019 and runs through to March of 2022 (now May 2022 with my addition). I am a former IBM Engineer with a Master's Degree in Electrical Engineering. I remember when I worked a herendous number of hours along with a task force to resolve a problem that took a month to resolve. This thread though shows that Samsung has a "Known Problem" that has gone on for at least THREE YEARS and has done nothing to resolve it. Shame Shame Shame on Samsung. I have lost all respect for Samsung and will probably never ever ever buy a Samsung product again. The problem obviously has carried forward from one model of phone to another. I cannot try every fix recommended in the thread as my model has different setting options than the S10 but I will try a couple of the minor ideas that will not inconvenience me too badly. I am not optimistic though and don't expect the problem to be resolved, so here is another idea. Are you all familiar with a website "Pissedconsumer.com"? It is like the Better Business Bureau in that it documents your concern for the world to see and they send a copy of the complaint to the company involved. You can also state your desired outcome (e.g. a full refund so that you can buy a different Brand phone with the money). How about all 69 of us, write a complaint on Pissed asking for a full refund at the same time. I will do mine early next week. We can ask for a full refund and let Samsung know that if we don't get it, we will never buy a Samsung product again and advise all of our friends the same. Perhaps that will get Samsung's attention and set in place a task force to find a fix for the problem.
IZZYK
