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Keeps freezing and shutting down

(Topic created on: 15-08-2022 03:28 PM)
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Lottie33
Student
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Hi my mams S21 5G FE keeps shutting it's self down when ever she uses Facebook messenger anyone able to help us please many thanks 
3 REPLIES 3
Anonymous User
Not applicable
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I would suggest a master reset and take it from there. I hope u get it sorted
Lottie33
Student
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Ok thank you we will try it 🙂
Anonymous User
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Let me know how it goes dyllan