03-09-2022 09:56 AM
This has been posted a few times, but no one has provided an actual answer which is a bit of a worry.
I'd like to remove the Beta and return to normal, stable software.
I have clicked the WITHDRAW button in the Samsung Members app and ticked all the boxes there (will no longer allow me to provide feedback as I am now withdrawn, so I know that's worked).
I've downloaded an up to date version of Smart Switch, plugged my phone in and all starts up perfectly.
I'm then presented with a screen giving me 2 options, BACKUP or RESTORE, everything I've read indicates that I should be clicking on DOWNGRADE (or something similar), neither of the two options given allows me to remove the beta and return to normal.....so where do I go from here?, a few people have asked it but no answers are actually given.
Cheers,
Rich
Solved! Go to Solution.
04-09-2022 05:02 PM - last edited 04-09-2022 05:10 PM
Yep, he's suggested nothing much that I've not tried, explained to him that I've spent the past two days trying to resolve this, so I've clicked every single button going.......if their software broke it, I'm not driving 100+ miles to get it resolved. They can replace the phone.
A factory data reset is being suggested now. I've advised that this would be pointless as it will just return it back to the wrong software, but at least I'll have wiped my phone. The Guy is understanding, but has asked that I do it. Once that's done, if it doesn't work, I've been promised a mobile tech will come to my door and reflash the new software, so I won't have to drive 100+ miles to get it resolved.....fingers crossed.
04-09-2022 05:06 PM
04-09-2022 05:14 PM
Not quite as advertised is it?....click the Downgrade button, I can't, it's doesn't exist.....OH DEAR.
04-09-2022 05:17 PM
04-09-2022 05:20 PM
Buy an Z Fold 4, that'll fix it....LOL. Doing my final backup of everything, then going to factory reset it, WHEN (hopefully I'm wrong) that doesn't fix it, I'll be calling back. How crazy that installing Samsung software does this...You'd think they'd look into things like this at least.
04-09-2022 05:25 PM
04-09-2022 05:45 PM
Yeah, I figure it'll cost me time, but in all honesty, it's going to get a wipe either way....at least this will answer the question for you Guys if a factory wipe is worth the waste of time or not......I'm guessing not, but hey, I've been wrong before (just don't tell my better half I said that).
Just clicked the button on the factory reset....here we go.
04-09-2022 05:47 PM
04-09-2022 05:58 PM
04-09-2022 05:59 PM