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How do I do factory reset with

(Topic created on: 01-06-2023 02:07 PM)
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Diamonds
Explorer
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Hi to all 

How do I do Factory reset with you have the wrong email address for my phone.
Please post info.

Diamonds500.




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7 REPLIES 7
Pugs1957
Samsung Members Star ★
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You can't, this is a security measure.
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keith30
Mastermind
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The factory reset is under the General Management section, you just click on the reset setting but you should only do this on a last resort.
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Diamonds
Explorer
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Yes I know but it will not work ive tried before lots of times
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AndrewL
Moderator
Moderator
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@Diamonds: What happens when you attempt to perform a factory data reset i.e. do you get any error messages or notifications? In the meantime, please follow the steps as laid out in the link below, to see if this helps.

https://www.samsung.com/uk/support/mobile-devices/how-do-i-perform-factory-reset-on-my-mobile-device...

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Diamonds
Explorer
Options

Yes sign in to your email but you have an old email address

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Diamonds
Explorer
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That's why it won't let me do it.
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AndrewL
Moderator
Moderator
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@Diamonds: I have edited your reply to remove the email addresses, in accordance with data protection, and the terms and conditions of the Community. 

Is the email address you're referring to registered to your Samsung or Google account? If it's your Google account, follow the link in my previous reply and look for 'Removing Google Factory Reset Protection' to see if this helps. You can also head to Settings > Accounts and backup > Manage accounts, and change the email address on your Samsung and Google accounts from here. 

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