Hope you all doing okay, I am a Samsung fan as well.
On the 14th this month, I have just pre ordered the S21 Ultra and I am entitled to Claim the Ear buds pro and a Samrt tag as well with it and I don't know where or how and most imporfant when can I make the claim.
You make the claim once you have recieved the phone, you should get information on this once you have it. Its usually a link where you have to fill in some information and upload your proof of purchase to validate the claim.
My device is set to be delivered on the 29th, so I guess o2 will send me an email regarding my claim or so. Well then, let the 29th come to me more quickly 🤣🤣
if i remember correctly from when i worked for o2 in the past, you should get a leaflet inside your package giving you all the info you need to make the claim, if not then an email 😊