How can I apply for a free claim

[Valentin87]

Hi there Samsung fans,

Hope you all doing okay, I am a Samsung fan as well.

On the 14th this month, I have just pre ordered the S21 Ultra and I am entitled to Claim the Ear buds pro and a Samrt tag as well with it and I don't know where or how and most imporfant when can I make the claim.

Thank you

[Chemicalxjoker]

Hello!

You make the claim once you have recieved the phone, you should get information on this once you have it. Its usually a link where you have to fill in some information and upload your proof of purchase to validate the claim.

Hope this helps!

[Valentin87]

Hi there,

My device is set to be delivered on the 29th, so I guess o2 will send me an email regarding my claim or so. Well then, let the 29th come to me more quickly 🤣🤣

[Chemicalxjoker]

if i remember correctly from when i worked for o2 in the past, you should get a leaflet inside your package giving you all the info you need to make the claim, if not then an email 😊

And agreed can't wait to get my hands on it too 😂

[Spirit979 · Accepted solution]

There's now a post at the top of this forum that explains what you will need to do to make your claim.
https://eu.community.samsung.com/t5/galaxy-s21-s21-s21-ultra/how-to-claim-your-gift-when-you-pre-ord...