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HELP : SAV Samsung NUL NUL NUL

(Topic created on: 18-04-2023 01:38 PM)
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iNono
Apprentice
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Bonjour à tous,

Furieux contre Samsung qui a un SAV vraiment Nul de chez Nul.

J'ai demandé une réparation hors garantie pour une S20+ (ecran cassé)

Suite à ma demande, j'ai bien reçu un mail avec une étiquette d'envoi pour expédier le mobile mais le .pdf était vide 0ko.

Depuis, plus de nouvelle et impossible d'avoir une réponse de Samsung.

Au N° 01 48 63 00 00, par chat ou en boutiques, ils sont incapable de me répondre car ils ne peuvent contacter le service support.
J'ai également alerté le support via le suivi de prestation mais ils ont tout simplement cloturé ma demande sans explications.
Maintenant, plus possible d'en faire une autre car une est déja en cours.... je suis bloqué.
Est ce que quelqu'un à un N° de téléphone pour avoir plus d'aides ?

 

Merci à tous

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JAMES4578
Samsung Members Star ★★
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Translation:

Hello everyone,

Furious about Samsung which has a really zero after-sales service.

I requested an out-of-warranty repair for an S20+ (broken screen)

Following my request, I received an email with a shipping label to ship the mobile but the .pdf was empty .

Since then, no more news and impossible to get an answer from Samsung.

 By chat or in stores, they are unable to  provide a satisfactory response  because they cannot contact the support service.
I also alerted the support via the service follow-up but they simply closed my request without explanation.
Now, not possible to make another one because one is already in progress.... I'm stuck.
Does anyone have a phone number for further assistance?

Thank you all

@iNono  I assume you are a French resident, if so it would be better to post on the French community as Members there are likely to have a better idea of customer service options. I assume you have the information available via Samsung Support https://www.samsung.com/fr/support/contact/#technicalsupport  We are the uk/Ireland community and would not be able to provide specialised support. French community is here https://eu.community.samsung.com/t5/fran%C3%A7ais/ct-p/fr 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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