25-03-2019 09:34 AM
Hi all, it seems like people are starting to receive their buds- I had a text and email from Samsung on the 12th March advising that my claim had been validated. However, still no buds (I know it says 30 days)- infuriatingly though when you go into 'track my claim' it does not give a tracking number for the courier- which would put my mind at ease. I figure they are shipping direct from China. Are there any mods who are able to advise how, if at all, to obtain the tracking number?
If so, please do advise and I'll PM you my number/ email address.
Anyone else in a similar situation?
Thanks!
04-04-2019 09:39 AM
04-04-2019 09:42 AM
04-04-2019 09:43 AM
@Fudgy31 wrote:#Dismayed
@Everyone Why am I not in receipt of my EARBUDS? Validated on the 14th March 2019 and others have been set for delivery. Come on Samsung, Its not like I live in the outer hebrides, im only in Cambridgeshire
Oh I also asked about buying a pair and they couldnt give me a delivery date either.
C R A Z Y
You could if you want buy them from EE they have all colours in stock
04-04-2019 09:44 AM
Are they a returnable item though? If I buy them and then my free ones arrive? @Colin19
04-04-2019 09:46 AM
04-04-2019 09:49 AM
@Fudgy31 wrote:
My reply from Samsung Claims:
Thank you for your email.
It can take up to 30 days from the date of validation for your reward to be processed and dispatched to your address.
You will receive the DX tracking information once it is out for delivery.
Should you have any further queries do not hesitate to contact us.
Kind Regards,
Julie @ Samsung Promotional Support Team
Stock email, I would pay no heed to that. If you have been Validated they will come. They have been initiated with claims
04-04-2019 09:50 AM
04-04-2019 09:50 AM
04-04-2019 09:52 AM
04-04-2019 09:52 AM