24-10-2024 03:11 AM
A friend of a friend gave me an old Samsung S4 phone to be used on wifi for my son to play games. But I can't get past the screen in the picture. I've only ever had Samsung phones and that's what I currently use t
oo but when I try to sign in it tells me that. It's connected to wifi but I really don't know what to do and any help would be very greatly appreciated!
24-10-2024 05:22 AM
24-10-2024 05:27 AM
Hello @Shannon143 and may I extend a warm welcome to the Samsung Community Forum 😀
I assume the last owner factory reset to remove all their own account details 🤔
Try a soft reboot by turning the phone Off and On.
And or a hard reboot by pressing the power button and volume down until the phone starts and vibrates.
https://www.samsung.com/uk/support/mobile-devices/how-to-reboot-a-frozen-galaxy-device/
This could also be a poor connection via Wi-Fi so forgetting the network and resetting the pairing up back again to Wi-Fi may help.
A forum search and or Google search may yield further troubleshooting steps.
You could try > Clear Cache Files from the phone's System Partition Section > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. { Repair Apps may not be availableto the Samsung Galaxy s²⁴ Series of phone's. }
And or as a very last resort a full factory reset if all the above does not help.
If I can be of any further help then please don't hesitate to ask. 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
24-10-2024 08:37 AM - last edited 24-10-2024 08:38 AM
24-10-2024 11:46 AM
If your friend performed a factory reset without removing their Google account before hand, during setup the phone will require you to confirm the original Google account before full access is given. This is part of Google's Factory Reset Protection lock.
24-10-2024 11:50 AM
24-10-2024 02:32 PM