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Galaxy - Bug after update

(Topic created on: 25-05-2020 11:19 PM)
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V_Vi
Apprentice
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Hello, 

Today, I did an update for my Galaxy S10.

My phone is now blocked on the blue page "Downloading Do not turn off target". 

I tried all the differents way to cancel or restart but I sill come back on this Downloading page. 

Someone can help me ? 

Thank you, 

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1 Solution


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Solution
TessM
Mastermind
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If you have tried all the steps available I think that @BandOfBrothers  is right and this will need to be examined by one of our engineers.

 

 

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3 REPLIES 3
BandOfBrothers
Samsung Members Star ★★
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Usually I'd suggest a Samsung Experience Store or Samsung Service Centre but they are temporarily closed due to the COVID-19 pandemic.

 

You could try a hard reset but this would probably delete your stored info which is OK as long as your phone is backed up @V_Vi 

 

samsung-galaxy-s10. 

 

🌈 Stay Safe  🌈 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

V_Vi
Apprentice
Options
Thank you, I will continue to search a solution as my phone has not a recent backed up.
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Solution
TessM
Mastermind
Options

If you have tried all the steps available I think that @BandOfBrothers  is right and this will need to be examined by one of our engineers.