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Galaxy buds pro UK

(Topic created on: 14-02-2021 05:47 PM)
1552 Views
Chedda1701
Journeyman
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Hoping someone may be able to assist or at least tell me you are in the same boat. I claimed by free galaxy bud pros when I received my s21 ultra in the UK on the 29th January. I had email confirmation stating they will check the claim and confirm in 7 days. I'm still to receive any confirmation of validation or any rejection. Checking online with my reference number, it just states that I will be updated in 7 days. They check/refreshed the advice on the 29th Jan, 5th and 11th Feb. Still nothing and no response from Samsung claims email address. Has anyone had a similar issue? If so, how did you resolve it??

TIA

11 REPLIES 11
Aklima
Big Cheese
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Hi,
I have seen others samsung members say it takes 45 days for you to get your gift.
Chedda1701
Journeyman
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Cheers. I thought they dispatched in 45 days but we would get confirmation before then. A tad frustrating as it's not clear 

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Mightyblues78
Navigator
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I'd be looking to chase them up to be honest. You'll need the claim to be verified then it's 45 days from then but you should have heard about verification within 7-10 days after submitting the claim.
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Chedda1701
Journeyman
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Yeah that's what I'm struggling with ATM as they dont seem to be getting back to me. I'm wondering if this is common ATM or whether I'm stuck in a glitch somewhere.

Gavlee2010
Voyager
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mines been verified I'm still waiting for a delivery date now 3rd week still waiting lol
Chedda1701
Journeyman
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I need to chase these people up somehow

Mimo40
Helping Hand
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better yet email or phone the promo team to chase
galaxys21buds@samsungpromotions.claims
0330 054 0028 (UK, IOM or CI) or 01223 2476 (ROI) try and phone them. I copied this from someone else from another post who is having trouble.
stoli
Journeyman
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hi,
These buds seem to be causing so many problems and issues with claimants. I remember when I got my S8 the VR GOOGLES came with the phone in the post. They were about the same price over 3 years ago. Why are they so afraid to give stock to the companies that offer the deal and collect back unclaimed stock?
Crazy $$$$$ hungry world sadly. peace out y'all.
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stoli
Journeyman
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It states up to 45 days before delivery in the t&c . I don't wanna wait that long 🍺
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