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Update S21FE to UI6.1: No bluetooth Audio

(Topic created on: 01-06-2024 06:48 AM)
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Willows16
Student
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I recently updated from UI6.0 to 6.1. Following the update I had no audio from my Galaxy Buds or in car when connected via bluetooth for calls or media. (Microphone still worked)

 

I changed Bluetooth Audio Codec from SCC to AAC and this resloved the issue with media however there is still no audio in calls.

 

 

5 REPLIES 5
AtshaamY
Moderator
Moderator
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Hi @Willows16.

I suggest you clear the data from the Bluetooth Share app on your phone. Open Settings > Apps > Menu (3 dots top-right) > Show system apps > Tap on the Bluetooth Share app > Storage > Clear data. Also, please make sure that your car's stereo is updated before you establish a connection with it.

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Willows16
Student
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Didn't work unfortunately. I also backed up the phone and factory reset it. This did not work either. 

 

Spoke to Samsung support and they want to bring it in however it's two months out of warranty. 

 

Pretty poor when an update renders functions unusable.

bateman05
Student
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Samsung please fix this! Unacceptable
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bateman05
Student
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Why would a user need to update their car stereo if it had previously been working fine before Samsung's update? That's clutching at straws.
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Tami Richardson
Apprentice
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My 21 fe + 5G has the same issue with the Bluetooth connectivity.  Says I am connected to audio and calls, yet I can not hear anything thru a JBL speaker I  have had connected for quite some time now.  Not to mention the ongoing issues with the Wifi not working at all since an update in late February 2024.  Ive talked to Samsung

support as well as my provider tech support.  Was told by both parties I needed a new phone.  I am currently paying the 11th payment of 36.  In my humble opinion, is this not a new phone?   I have been a diehard Samsung fan for many years.  But i am officially thinking I need to cancel my AT&T service and trade in for a freaking Apple phone. (UGH).  I also do not understand why the 21fe + 5G is not listed in the Samsung members site??? Has anyone fixed any of the issues with the 21 fe + 5G???

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