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Forgot PIN

(Topic created on: 28-03-2024 01:32 PM)
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JK211
Student
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I forgot my phone PIN, is there any other way how I can fix the problem without factory reset?

 

I need an answer ASAP

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1 Solution


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Solution
AndrewL
Moderator
Moderator
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@JK211: Sadly the option to remotely unlock devices using Find My Mobile has recently been removed. If you have forgotten your PIN, and if you have access to the proof of purchase for your phone, then you can arrange for an authorised engineer to unlock it for you. In this instance, please head to samsung.com > Scroll to the bottom of the page > Contact us, and get in touch via your preferred contact method, and an advisor will be able to look into this further for you. 

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Solution
AndrewL
Moderator
Moderator
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@JK211: Sadly the option to remotely unlock devices using Find My Mobile has recently been removed. If you have forgotten your PIN, and if you have access to the proof of purchase for your phone, then you can arrange for an authorised engineer to unlock it for you. In this instance, please head to samsung.com > Scroll to the bottom of the page > Contact us, and get in touch via your preferred contact method, and an advisor will be able to look into this further for you. 

JK211
Student
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Thanks for your help, I really appreciate it

 

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JAMES4578
Samsung Members Star ★★
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Pity the unlock option was removed, wonder if any chance of a revival in the future. Nonetheless engineers will be able to assist.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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