Forgot PIN

[JK211]

I forgot my phone PIN, is there any other way how I can fix the problem without factory reset?

I need an answer ASAP

[AndrewL · Accepted solution]

@JK211: Sadly the option to remotely unlock devices using Find My Mobile has recently been removed. If you have forgotten your PIN, and if you have access to the proof of purchase for your phone, then you can arrange for an authorised engineer to unlock it for you. In this instance, please head to samsung.com > Scroll to the bottom of the page > Contact us, and get in touch via your preferred contact method, and an advisor will be able to look into this further for you. 

[JK211]

Thanks for your help, I really appreciate it

[JAMES4578]

Pity the unlock option was removed, wonder if any chance of a revival in the future. Nonetheless engineers will be able to assist.