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Firmware/Security Patch not updating

(Topic created on: 05-03-2022 08:56 PM)
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solucky88
Student
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I just bought a S21 Ultra but I  cannot update the software. It is still on the 1 May 2021 security patch. 

The CSC is as follows: 

Service provider software version
SAOMC_SM-G998B_OXM_BTU_RR_0011
BTU/BTU,BTU/EUX/TMH

How can this be resolved? Do I need to return the phone?

Thanks in advance. 

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3 REPLIES 3
Pugs1957
Samsung Members Star ★
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Hi, it appears that CSC code (TMH) is for Hungary so it will not update over the air. Smart Switch for PC would allow you to do this manually.
solucky88
Student
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Thanks for the reply. I don't have a PC unfortunately so might return this phone and get a replacement.
Members_dsMOyEs
Apprentice
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Hello everybody!

 

I'm in the same situation right now, same device, same CSC code and no automatic updates. I installed smart switch on my computer, but no new updates are detected when I plug in my phone. 

Could you maybe explain, how I can manually update the firmware using smart switch, or link an accurate tutorial doing so? Your help is highly appreciated! 

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